Pharicode Feature: Brett Karl, Sr. Director of Strategy and Innovation

By: Angela Roggero | Marketing Specialist

Our team at Pharicode is full of passionate, skilled, and enthusiastic developers, architects, and engineers. If there is one thing we all have in common, it is our passion for IT and business process improvement, especially for our federal clients.

This Pharicode Feature spotlights Brett Karl, Sr. Director of Strategy and Innovation at Pharicode, based out of White Lake, Michigan.

How were you first introduced to ServiceNow? What was your first job using the platform?

I came into the ServiceNow ecosystem without any prior experience back in 2013. I had a strong background in scripting and IT. My experience at Barracuda Networks, Compuware, and iDashboards gave me a foundation for this role. I started out as a Technical Consultant for ServiceNow Professional Services.

What are your primary ServiceNow skills?

  • Platform (Performance Analytics and Integrations)

  • ITSM

  • Discovery

  • CMDB

  • ServiceNow Best Practices


  • CSA

  • Service Portal (Micro Cert)

What are your plans for the future in your career and in the ServiceNow industry?

Build out Pharicode to be the top leader in ServiceNow delivery in the Federal Space.

More About Brett!

I have a background in network security, system administration, database administration, mobile app development, and website development. These areas allowed me to be successful with the ServiceNow platform.

Interested in working with experts like Brett on the Pharicode team?

Reach out to our team. We'd like to learn more about your IT challenges and how we can help your organization build better solutions.