Onsite | Washington, D.C.

Job Title: ServiceNow Associate Technical Consultant

Job Type: Full-Time

Job Location: Onsite | Washington, D.C.

Skill Level: Mid-Level

Clearance Requirements: Active Secret Clearance

Travel Requirements: <25%

Job Summary

Pharicode Associate Technical Consultants work to develop, design and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform.

Role Competencies

  • Provide administration, application development, maintenance and technical support on assigned projects

  • Attend requirements review and validation sessions as required

  • Build service catalog items

  • Configure system properties

  • Create UI policies, ACL’s, data policies, an no-code business rules.

  • Build/modify basic workflows

  • Add new fields to forms

  • Comfortable with administration of ITSM (IT Service Management) modules

  • Incident, Problem, Change, Knowledge, CMDB (Basic understanding)

  • Build/modify email notifications

  • Participate in scrum ceremonies

  • Work independently as well as part of a team using good communication and positive attitude

  • Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients

  • Build on current platform knowledge by learning new modules and broadening skillset

  • Continue learning service delivery solutions, technologies and methodologies

  • Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

  • Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.

  • Remain innovative, creative, self-directed…a great leader and team player with a record of accomplishment in managing multiple complex tasks

  • Utilize strong communication, presentation, and writing skills

  • Maintain current certifications, keep up to date on all Delta releases